FAQs
General FAQ's
How can I contact OptimumGoods Team?
You can email us at info@optimumgoods.com where our customer service team will be happy to help you with whatever you need!
What forms of payment do you accept ?
We accept all major credit cards, PayPal, Apple Pay and more.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
Are your products authentic ?
Yes, all of our products are authentic and sourced from reputable manufacturers and suppliers.
Can I make a change to my order after it has been placed ?
In most cases, we are unable to make changes to an order after it has been placed. However, please contact our customer service team if you need assistance maybe if is the same day we can try to make changes.
What is your refund policy ?
All products on discount are considered final and non-refundable. However, if you receive a damaged or defective product, we will gladly exchange it for a new one at no additional cost to you. Please contact our customer service team for assistance.
Is there any limitations for quantity?
No! You can order as many units as you want...
Are the products on your website authentic?
Yes, we guarantee the authenticity of all products sold on our website. We source our products directly from authorized distributors and manufacturers.
What if the item I receive is damaged or defective?
We apologize for any inconvenience. Please contact our customer support team within 7 days of receiving your order, and we will assist you with a replacement. We will need to get a video of your product before taking any action.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. You can sign up for our newsletter to stay updated on the latest offers.
Shipping FAQ's
How do I track my order ?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the track order page.
How long will it take to receive my order ?
Delivery times will vary depending on your location and the shipping method selected. Please refer to the shipping information provided at checkout for estimated delivery times.
Do you ship internationally ?
- Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. Please enter your address at checkout to see available shipping options.
Where do you ship from?
We ship from USA
Can I cancel or modify my order after it's been placed?
Orders can typically be canceled or modified within a short window after being placed. Please contact us as soon as possible with your order number, and we will do our best to accommodate your request.